They have admitted that they are not doing a root-cause analysis.One of our smaller customers running Exchange 2010 SP3 UR2 was having an issue with one particular mailbox being unable to download mail items via ActiveSync on any device. According to the OFM team, FA and Delegation permissions can conflict with one another over EWS. Outlook 2011 (Mac) accepts/declines work fine now. The OFM team had one request: Remove Jo from 'Full Access' Exchange permissions on Steve's account.
![]() Sbs 2011 Active Sync The Request For Calendar Failed On Download Mail ItemsEDB database file from backup & replay existing Transaction Logs to get the database to a current state (many Exchange backup solutions do this).I’ve only ever had to run a /P for customers who did not have a backup & who’s only other recovery option would be manually backing up Outlook Cached mode to. Ideally, if a customer’s database were in a Dirty Shutdown state & a Soft Recovery (ESEUTIL /R) failed then the next step would be to restore the. Upon hearing this, not only did things make a bit more sense but I realized it was time for a bit of lecturing.Now I could spend a whole article detailing the ins & outs of ESEUTIL as well as proper database recovery practices but to be frank ESEUTIL /P SHOULD ALWAYS BE A LAST RESORT! It is a hard recovery which essentially whacks everything out of the JET database that it doesn’t understand as valid data, in an effort to get it to mount. ![]() They performed a /P but performed neither of the above procedures on the database. So this really shines some light on the customer situation above. The official word from Microsoft Support is that as soon as you run an ESEUTIL /P you should immediately run an Offline Defrag on the database (ESEUTIL /D essentially creating a new database) & then run a New-MailboxRepairRequest on all mailboxes in it. It leaves your database in an UNSUPPORTED configuration at least for the time being. There’s one other thing that should be noted after running a /P on a database. Bottom line, /P IS A LAST RESORT!!!!!Back to our ActiveSync Issue. Converting word for os xThe mere process of moving a mailbox should remove corruption (as seen above) & it has the benefit of allowing your users to work while the move takes place. So what I do is immediately create move requests for all mailboxes on the database in question to another database. Starting in Exchange 2010, mailbox moves are Online. It just chose to adversely affect ActiveSync in this case.Now this is where my personal practices slightly differ from those of MS Support (use at your own risk). This customer suffered the consequences because while their database would mount after running the /P, they still had logical corruption in the database. ![]()
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